Contact Us
Contact Us
A question about sizing, an order in progress or a return? Use the form on this page. A real person reads every message and replies in French or English.
Response time
Under 24 business hours. We answer Monday to Friday, 9 a.m. to 5 p.m. Eastern Time. Messages received over the weekend are handled on Monday. Closed on Québec statutory holidays.
To move faster
Include your order number in your first message, and say if the item arrived damaged or the wrong piece was sent — we'll ask for photos when we reply. That saves a round trip.
Find the answer right away
- Frequently Asked Questions — the most common requests.
- Track Your Order — where is my parcel.
- Returns & Exchanges — the full procedure.
- Jewellery Care — keeping a piece in good condition.