Frequently Asked Questions

Frequently Asked Questions

Can't find your answer? Write to us from the Contact page.

Orders

How do I know my order went through?
A confirmation email goes out automatically as soon as payment is accepted. If it hasn't arrived within a few minutes, check your junk folder before writing to us.

Can I change or cancel my order?
Yes, as long as it hasn't shipped. Write to us as quickly as possible with your order number. Once the parcel is with the carrier, it has to go through the returns process.

Can I order without creating an account?
Yes. An account only makes it easier to find your past orders.

Delivery

Do you deliver everywhere in Canada?
Yes, to every province and territory.

How long does it take?
Full details are on the Shipping & Delivery page.

How do I track my parcel?
A tracking number is sent as soon as your order ships. See Track Your Order.

Products and sizing

Who makes the pieces?
Each product page names the house behind the piece. We work with a small number of independent makers rather than an unnamed supply chain.

Will it darken my skin?
Not on our solid-metal pieces. Sterling silver, gold-filled and 316L stainless steel are all nickel-safe. Plated pieces can react once the plating wears through, which is why the base metal is listed on every page.

Can I keep it on in the shower?
Solid metal and most stones tolerate water. Plating, pearls and leather don't. See Jewellery Care.

Returns and warranty

How long do I have to return something?
30 days from delivery. Details on Returns & Exchanges.

Payment

Which payment methods do you accept?
Major credit and debit cards, plus the digital wallets offered at checkout.

Are prices in Canadian dollars?
Yes, every price shown is in CAD. Applicable taxes are added at checkout.