Returns & Exchanges
Returns & Exchanges
A piece is judged once it's on. If the one you received isn't right for you, you have 30 days from delivery to send it back. No justification required.
Conditions
- The item hasn't been worn beyond a try-on and shows no scratches, stretching or odour.
- The original packaging, pouch and any spare parts are included.
- The request is made within 30 days of delivery.
How to proceed
- Write to us from the Contact page with your order number and the reason for the return.
- We reply within 24 business hours with the steps to follow and the return address.
- Pack the item so it's protected and ship it with a tracking number.
- Once received and checked, we process your refund or exchange.
Return shipping costs
Return shipping is at your expense, unless the item is defective or we made a mistake with the order, in which case we cover everything.
Refunds
The refund is issued to the original payment method within 3 to 5 business days of us receiving the return. Depending on your financial institution, it can take a further 5 to 10 business days to appear on your statement. Original shipping charges are not refunded, except where the error was ours.
Exchanges
To change size or model, the fastest route is to return the item for a refund and place a new order. That avoids tying up the piece you actually want while the first one is in transit. If you'd rather do a direct exchange, tell us and we'll arrange it.
Non-returnable items
- Personalised or engraved items.
- Earrings, for hygiene reasons, once the sealed packaging has been opened.
- Gift cards.
- Items visibly worn or damaged after delivery.