Track Your Order
Track Your Order
Where to find your tracking number
As soon as your parcel is handed to the carrier, we send an email titled “Your order is on its way” containing the tracking link. If you created an account, the number also appears in your order history.
Can't find that email? Check your junk folder and the Promotions tab. If it's still missing, write to us from the Contact page with the name and email used on the order.
Tracking shows nothing
That's normal for the first 24 hours. The number is generated when the label is printed, but the carrier only activates it at the first scan in a sorting centre.
Understanding the statuses
- Label created — the parcel is ready, waiting for pickup.
- In transit — the parcel is moving between sorting centres. It's normal for it to sit still for 24 to 48 hours.
- Out for delivery — the parcel is on the truck, delivery expected the same day.
- Delivery attempted — nobody was available to receive the parcel. Collect it from the service point indicated within the stated window, or it comes back to us.
- Delivered — check the mailbox, the entryway, a neighbour and the building manager before writing to us. Parcels marked delivered often turn up within 48 hours.
My parcel seems stuck
If the status hasn't changed in more than 7 business days, write to us with your order number. We'll open an investigation with the carrier and offer a replacement or a refund if the parcel is confirmed lost.
Changing the address after shipping
Once the parcel has left, we can no longer change the address. Some carriers let you redirect a shipment directly on their site using your tracking number.